These Billing Terms & Conditions (“Billing Terms”) govern billing, payment, invoicing, deposits, payment-method requirements, and related financial matters for purchases made from BNBB Power & Wellness (“BNBB,” “we,” “us,” or “our”).

These Billing Terms apply together with our Terms & Conditions, Refund & Return Policy, Shipping Policy, Privacy Policy, and any applicable invoice, quotation, financing agreement, or written order terms.

By placing an order, submitting payment, accepting an invoice, or otherwise entering into a purchase transaction with BNBB, you agree to the billing terms applicable to that transaction.

Unless otherwise stated, all prices, quotations, invoices, and payments are expressed in U.S. Dollars (USD).

BNBB makes reasonable efforts to maintain accurate pricing.

Prices may vary based on:

Product

Configuration

Manufacturer

Accessories

Shipping method

Delivery destination

White Glove Delivery & Installation

Customization

Quantity

Promotional pricing

Payment method

Commercial or negotiated pricing

Pricing may change before an order is accepted.

Once BNBB accepts an order, the applicable price will generally be the amount reflected in the applicable checkout, invoice, written quotation, order confirmation, or signed agreement.

BNBB may accept payment through methods including:

Major credit cards

Debit cards

Bank wire

ACH or bank transfer

Digital payment methods

Shopify-supported payment methods

Approved invoice payments

Third-party financing

Other payment methods authorized by BNBB

Not every payment method is available for every purchase.

BNBB may require a particular payment method for certain:

High-value purchases

Commercial orders

Negotiated transactions

Bulk orders

Special-order equipment

Discounted purchases

Certain discounts, negotiated prices, or promotional offers may be conditioned on payment by a specific method, such as bank wire or ACH.

If BNBB provides a price based on a specific payment method, that price applies only when the customer uses the stated payment method.

If the customer chooses a different method, including a credit card or other payment method with higher processing costs, BNBB may:

Decline the alternative method

Recalculate the applicable price

Issue a revised invoice

Require payment of the difference before fulfillment

BNBB is not required to extend a wire- or ACH-specific discount to a transaction completed using another payment method.

Any payment-method fee or surcharge imposed directly by BNBB will be disclosed before payment and applied only where permitted by applicable law.

Unless different written terms apply, payment is generally due at the time stated in the applicable:

Checkout

Invoice

Written quotation

Order confirmation

Purchase agreement

Certain orders may require:

Full payment before fulfillment

A deposit followed by a remaining balance

Milestone payments

Payment before shipment

Payment before installation

Payment according to an approved third-party financing agreement

The payment schedule applicable to the individual transaction controls.

Certain products or orders may require a deposit to:

Reserve inventory

Secure pricing

Begin production

Begin customization

Procure equipment

Confirm a special order

Schedule fulfillment

The amount and treatment of a deposit will be stated in the applicable invoice, quotation, or written order terms.

Once manufacturing, customization, procurement, or other non-recoverable work has begun, some or all of a deposit may become non-refundable in accordance with the applicable order terms and BNBB's Refund & Return Policy.

BNBB may issue invoices for:

High-value purchases

Commercial purchases

Custom orders

Bulk orders

Wire or ACH transactions

Freight-based equipment

White Glove Delivery & Installation

Special-order equipment

Other transactions requiring customized billing

Invoices may be delivered electronically to the email address provided by the customer.

Customers are responsible for reviewing invoices before payment and notifying BNBB promptly of any suspected error.

Customers are responsible for providing accurate:

Legal or business name

Billing address

Shipping address

Email address

Telephone number

Tax information

Delivery information

Other billing details reasonably required to complete the transaction

BNBB is not responsible for delays or additional costs caused by inaccurate or incomplete information provided by the customer.

If BNBB identifies a material billing, pricing, calculation, configuration, or invoicing error, we may correct it.

Depending on the circumstances, BNBB may:

Issue a corrected invoice

Refund an overpayment

Apply an appropriate credit

Request payment of an undercharged amount

Cancel the affected transaction and issue an appropriate refund

Offer another reasonable resolution

BNBB will not intentionally retain an identified overpayment.

Nothing in this section limits rights that cannot legally be waived.

Customers are responsible for applicable taxes associated with their purchase.

Depending on the transaction, taxes may include:

Sales tax

Use tax

Other transaction-related taxes

Where BNBB is required to collect applicable taxes, those amounts may be added during checkout or reflected on the applicable invoice.

Customers claiming tax-exempt status should provide valid and complete exemption documentation before the transaction is finalized whenever reasonably possible.

BNBB may require verification of tax-exempt documentation before removing applicable taxes from an order.

Submitting documentation after payment does not guarantee that BNBB can retroactively modify taxes already collected or remitted.

Shipping and delivery charges are separate from the product price unless expressly included.

Depending on the transaction, additional charges may include:

Parcel shipping

LTL freight

Residential delivery

Liftgate service

White Glove Delivery & Installation

Expedited shipping

Remote-area delivery

Storage

Redelivery

Reconsignment

Special handling

Customs or brokerage where applicable

The applicable Shipping Policy and transaction-specific shipping terms govern these charges.

White Glove Delivery & Installation may be offered for qualifying equipment.

Pricing varies based on:

Product

Destination

Building access

Installation complexity

Crew requirements

Site conditions

Other logistical factors

White Glove services may cost up to $15,000 for standard eligible installations, although different pricing may apply when disclosed for a specific transaction.

Once White Glove services have been performed or non-recoverable costs have been incurred, applicable charges may become non-refundable.

Wire and ACH payments must be sent using payment instructions provided by an authorized BNBB representative or official BNBB invoice.

Customers should verify payment instructions if:

Instructions appear unusual

Payment information changes unexpectedly

A request comes from an unfamiliar email address

The customer has any reason to suspect fraud

BNBB is not responsible for funds voluntarily sent to an unauthorized third party as a result of instructions that did not originate from BNBB, except to the extent required by applicable law.

Card payments may be processed through Shopify, Shopify Payments, or other approved payment processors.

By submitting a card payment, the customer represents that they are authorized to use the selected payment method.

Authorization of a card transaction does not necessarily constitute final acceptance of the order by BNBB.

BNBB may conduct reasonable fraud, payment, or order-verification procedures before fulfillment.

BNBB may make financing options available through independent third-party financing providers.

BNBB is not the lender unless expressly stated otherwise.

Financing providers independently control matters including:

Approval

Credit requirements

Interest rates

APR

Loan amount

Deposit

Repayment term

Monthly payment

Documentation requirements

Credit reporting

Funding

Loan servicing

Any financing example displayed by BNBB is illustrative unless expressly identified as a guaranteed offer.

Customers are responsible for reviewing and accepting the financing provider's separate agreement.

Purchasing through third-party financing does not change BNBB's:

Refund policy

Final Sale terms

Cancellation rules

Shipping requirements

Product warranty

Installation requirements

If an approved refund relates to a financed transaction, the refund may need to be processed through the applicable financing provider.

BNBB does not control how an independent financing provider applies refunds, adjusts interest, updates loan balances, or processes account changes.

Customers are responsible for paying valid amounts when due according to the applicable invoice, order terms, or written agreement.

If an amount remains unpaid, BNBB may, where appropriate:

Pause fulfillment

Delay shipment

Withhold release of equipment

Pause installation scheduling

Request payment before continuing performance

Exercise other rights available under the applicable agreement or law

BNBB is not required to release products for which required payment has not been received.

BNBB does not automatically impose a universal late-payment rate on every consumer purchase.

If a late fee, interest charge, finance charge, or similar payment term applies to a particular commercial order or invoice, it will be disclosed in the applicable invoice, contract, or written agreement and will apply only to the extent permitted by law.

If a valid balance remains unpaid after reasonable attempts to resolve the matter, BNBB may pursue lawful collection remedies.

Where permitted by applicable law and the applicable agreement, the customer may be responsible for reasonable costs associated with collection of an unpaid balance.

Nothing in this section prevents a customer from disputing a charge in good faith.

Customers who believe an invoice or payment contains an error should contact BNBB promptly.

Please provide:

Name

Order or invoice number

Amount in question

Description of the issue

Supporting documentation where relevant

Billing questions should be directed to:

support@bnbbpowerandwellness.com

BNBB will review billing concerns in good faith and provide an appropriate response.

Customers retain any lawful rights to dispute unauthorized or improper charges.

Before initiating a chargeback for a billing issue that can reasonably be addressed directly, we encourage customers to contact BNBB so we can attempt to resolve the matter promptly.

If a chargeback is submitted, BNBB may provide the applicable payment processor or financial institution with relevant transaction documentation, including:

Invoice

Order confirmation

Shipping records

Delivery records

Customer communications

Signed agreements

Applicable policies

Other transaction evidence

Submitting a chargeback does not automatically cancel an order, create a right to return a Final Sale product, or override applicable purchase terms.

Fraudulent or knowingly false chargeback claims may be disputed by BNBB and addressed through remedies available under applicable law.

Refund eligibility is governed by BNBB's Refund & Return Policy and any applicable transaction-specific terms.

Approved refunds will generally be issued to the original payment method unless:

The payment provider requires another method

The transaction was financed

The original method cannot receive the refund

Another method is agreed upon or legally required

BNBB generally aims to process an approved refund promptly after eligibility has been confirmed.

Financial institutions and payment providers may require additional time to post funds after BNBB initiates a refund.

In appropriate circumstances, BNBB may issue:

Account credits

Order credits

Promotional credits

Price adjustments

Other agreed credits

Unless otherwise stated, a credit is not redeemable for cash and may be subject to transaction-specific restrictions.

The written terms associated with the credit control.

Order cancellations are governed by BNBB's Refund & Return Policy.

Cancellation eligibility may depend on:

Whether fulfillment has begun

Whether manufacturing has begun

Whether customization has begun

Whether BNBB has incurred supplier costs

Whether freight has been booked

Whether equipment has shipped

Whether White Glove services have been scheduled

Whether the product is Final Sale

Cancellation fees or non-refundable costs may apply where disclosed and permitted.

Certain high-value or specialized products are Final Sale under BNBB's Refund & Return Policy.

These include, unless BNBB expressly states otherwise in writing:

Full-body red light therapy beds and therapy systems

Hyperbaric chambers

Made-to-order equipment

Customized equipment

Private-label equipment

Special-order equipment

Certain pre-order products

Professionally installed equipment after installation

Products that have been assembled, installed, used, or materially altered

Final Sale status does not eliminate applicable rights or remedies regarding verified shipping damage, incorrect products, qualifying defects, warranty coverage, or rights that cannot lawfully be waived.

BNBB uses established payment and e-commerce providers to process transactions.

Depending on the payment method selected, payment information may be processed by providers such as:

Shopify

Shopify Payments

Financial institutions

Financing providers

Other authorized payment processors

BNBB generally does not directly receive or store complete payment-card credentials when those credentials are processed through independent payment providers.

No payment system can be guaranteed to be completely secure.

Customers should promptly contact BNBB and the applicable financial institution if they suspect unauthorized payment activity.

BNBB may use reasonable fraud-prevention and payment-verification measures.

We may request additional verification before accepting or fulfilling a transaction, particularly when an order involves:

High transaction value

Unusual payment activity

Billing and shipping discrepancies

Fraud alerts

Unusual order patterns

Other reasonable security concerns

BNBB may decline or cancel a transaction where reasonably necessary to prevent suspected fraud or unauthorized payment activity.

Commercial, bulk, multi-unit, and custom orders may be subject to billing terms different from standard consumer checkout transactions.

Such terms may include:

Deposits

Progress payments

Payment milestones

Custom freight charges

Payment deadlines

Purchase orders

Customized cancellation terms

Other negotiated conditions

When written commercial terms differ from these general Billing Terms, the applicable written commercial agreement or invoice will control for that transaction unless prohibited by law.

Promotions may be subject to:

Expiration dates

Product restrictions

Payment-method requirements

Minimum purchase requirements

Quantity limitations

Manufacturer restrictions

Other stated conditions

Promotions cannot necessarily be combined.

BNBB may correct promotional errors or misuse where permitted by law.

BNBB may update these Billing Terms periodically to reflect changes in:

Payment methods

Financing providers

Business practices

E-commerce systems

Product offerings

Fulfillment procedures

Legal or regulatory requirements

The current version will display the most recent Last Updated date.

Changes will generally apply prospectively unless applicable law or the nature of the change requires otherwise.

These Billing Terms should be read together with:

Terms & Conditions

Refund & Return Policy

Shipping Policy

Privacy Policy

Cookie Policy

Applicable product warranty

Written quotation

Invoice

Order confirmation

Financing agreement

Signed commercial or purchase agreement

If transaction-specific written terms expressly differ from these general Billing Terms, the more specific applicable terms will control for that transaction unless prohibited by law.

These Billing Terms are governed by the laws of the State of Missouri, except where applicable law requires otherwise.

Any dispute concerning billing may also be subject to the dispute-resolution provisions contained in BNBB's general Terms & Conditions or another applicable written agreement.

Questions About Billing or Payment?

If you have questions regarding an invoice, payment method, balance, wire transfer, financing transaction, or other billing matter, please contact BNBB.