Shipping policy
Effective Date: January 27, 2025
Last Updated: May 19, 2025
1. Overview
At BNBB Power & Wellness, we don’t just deliver premium fitness and recovery equipment — we deliver peace of mind. Our logistics process is built on transparency, efficiency, and professionalism. Whether you're pre-ordering an elite cardio system or receiving a made-to-order therapy bed, you’ll be supported every step of the way.
2. Shipping Eligibility & Destinations
We currently ship to all 48 contiguous U.S. states.
We do not ship to:
- Alaska, Hawaii, Puerto Rico, or U.S. territories
- P.O. Boxes or APO/FPO addresses
For remote, island, or special delivery requests, please contact support@bnbbpowerandwellness.com prior to purchase.
3. Shipping Costs & Turnkey Pricing
At BNBB, our pricing includes all essential logistics. You’ll never encounter surprise delivery fees at checkout.
| Supplier | Pricing Model | Shipping Cost |
|---|---|---|
| Merican & Oxyrevo | Built into product price | Free Shipping (LTL or White-Glove) |
| Echelon & Sunny | Included in MSRP | Reflected in customer-facing price |
4. Order Processing Times
| Brand | Processing Time |
|---|---|
| Sunny Health & Fitness | 3–5 business days |
| Echelon | 1–2 business days (post-confirmation) |
| Oxyrevo | 2–3 weeks (made to order) |
| Merican | 5–25 business days (made to order) |
5. Delivery Estimates
| Supplier | Method | Estimated Delivery Time |
|---|---|---|
| Sunny Health & Fitness | FedEx / UPS Ground | 3–7 business days |
| Echelon (In-Stock) | FedEx / UPS / LTL Freight | 5–10 business days |
| Echelon (Pre-Order) | White-Glove LTL Freight | 12–16 weeks (from order date) |
| Merican | Sea Freight + Local Delivery | 30–40 days (after production) |
| Oxyrevo (Air) | FedEx International Express | 7–10 days (after production) |
| Oxyrevo (Sea) | Sea Freight | 25–35 days (after production) |
6. Fulfillment & Carrier Partners
- FedEx / UPS / USPS – Small parcel domestic shipping
- LTL Freight Carriers – Echelon & Merican large items
- Sea Freight Providers – Merican & Oxyrevo custom equipment
- FedEx International – Oxyrevo soft chambers (air freight)
Large items are delivered curbside or to a loading dock unless otherwise specified. Tracking is always provided.
7. Pre-Order Terms (Echelon Limited Stock Units)
- Estimated Delivery: 12–16 weeks
- Delivery Method: White-glove freight (coordinated)
- Payment Terms: Full payment collected at checkout to secure inventory
- Fulfillment Order: Based on purchase date
- Tracking & Updates: Sent throughout production and shipping
Note: Pre-ordering secures priority access to limited restock inventory.
8. Tracking & Notifications
Once your order ships, you’ll receive a tracking email with:
- Carrier name
- Tracking number
- Live delivery link
9. Installation & Support
| Brand | Installation Details |
|---|---|
| Sunny Health & Fitness | No installation; manuals and email support available |
| Echelon (Pre-Order) | Ships partially assembled; BNBB provides remote setup support |
| Oxyrevo | White-glove delivery + licensed technician installation coordinated by BNBB |
| Merican | White-glove delivery + licensed technician installation coordinated by BNBB |
10. Customs, Duties & Imports (Oxyrevo & Merican Only)
- Air Freight: Import duties may apply and are the buyer’s responsibility.
- Sea Freight: Includes customs clearance in final price.
11. Bulk & Multi-Unit Orders
Consolidated shipping is available for qualifying multi-unit orders. BNBB coordinates freight logistics to minimize delays and simplify delivery.
12. Delayed or Lost Deliveries
- Double-check your shipping address
- Check with neighbors or your building manager
- Contact support@bnbbpowerandwellness.com within 48 hours
13. Contact & Support
Email: support@bnbbpowerandwellness.com
Text Us on Chatra: Click the chat bubble in the lower-right corner of any page to send us a direct message.
Address:
BNBB Power & Wellness
117 South Lexington St
Harrisonville, MO 64701
United States
14. Warranty & Service Costs
Replacement parts for eligible warranty repairs are provided at no charge during the warranty period. Customers are responsible for shipping, handling, technician service fees, and labor costs for installation.
15. Policy Updates
This policy may be updated to reflect changes in supplier partnerships, carrier agreements, or legal requirements. The most recent version will always be posted here.
Thank you for choosing BNBB Power & Wellness — where elite performance meets trusted fulfillment.