BNBB Power & Wellness (“BNBB,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit bnbbpowerandwellness.com, purchase products from us, communicate with our team, use our live chat, submit forms, interact with our advertisements, or otherwise use our website and related services (collectively, the “Services”).

This Privacy Policy applies to information collected through BNBB Power & Wellness and does not replace the privacy policies of third-party manufacturers, financing providers, payment processors, carriers, or other companies whose services you may separately choose to use.

The personal information we collect depends on how you interact with BNBB.

Information You Provide Directly

We may collect information that you voluntarily provide to us, including:

Name

Email address

Telephone number

Billing address

Shipping or installation address

Company or organization name

Account information

Products you purchase or inquire about

Order and transaction information

Delivery and installation information

Product preferences

Customer service communications

Live-chat messages

Product reviews or feedback

Information submitted through forms

Information necessary to process warranty or service requests

Information you provide when requesting a quote, financing information, commercial pricing, or other assistance

If you communicate with us regarding a delivery location, installation, or commercial facility, you may also provide information regarding site access, electrical requirements, building specifications, or other logistical details necessary to fulfill your request.

When you make a purchase, payment information may be processed by Shopify, Shopify Payments, financial institutions, or other payment processors made available through our Site.

BNBB may receive transaction-related information such as payment status, transaction amount, billing information, and payment method information necessary to process and maintain your order.

If you choose to apply for financing or other third-party payment options, information associated with that application may be collected directly by the applicable financing provider.

Financing providers and payment processors may maintain their own privacy policies and terms governing the information you provide to them.

When you access or use our Site, certain information may be collected automatically through cookies, pixels, tags, analytics technologies, server logs, and similar technologies.

This information may include:

IP address

Browser type

Device type

Operating system

Approximate geographic location

Referring website

Pages viewed

Products viewed

Links or buttons clicked

Time spent on pages

Search activity

Shopping-cart activity

Checkout activity

Advertising interactions

Date and time of visits

Device identifiers

Cookie identifiers

General website usage information

We use this information to operate our Site, understand how customers interact with BNBB, improve our Services, measure advertising performance, protect against fraud, and personalize the customer experience where permitted.

We may receive information from companies that help us operate, market, finance, sell, deliver, or support our products and Services.

These may include:

Shopify and related e-commerce services

Payment processors

Financing providers

Manufacturers and suppliers

Shipping and freight carriers

White Glove delivery and installation providers

Customer-support and live-chat providers

Email and marketing platforms

Advertising platforms

Analytics providers

Fraud-prevention providers

Technology and website service providers

Professional service providers

The information we receive depends on the service being provided and the permissions associated with that service.

We may use personal information to:

Process purchases and payments

Fulfill orders

Coordinate freight and parcel delivery

Arrange White Glove Delivery & Installation

Communicate regarding an order

Provide shipping and tracking updates

Process returns or refunds

Administer warranties and service requests

Provide customer support

Respond to inquiries and quote requests

Maintain customer accounts

Communicate regarding products or services

Provide requested financing information

Personalize our Site and customer experience

Recommend products that may be relevant to you

Send marketing communications where permitted

Measure advertising and marketing performance

Conduct analytics

Improve our products, website, and Services

Detect, investigate, and prevent fraud

Protect BNBB, our customers, and our partners

Maintain Site security

Comply with legal and regulatory requirements

Establish, exercise, or defend legal claims

Enforce our agreements and policies

We may also use information for other purposes that are disclosed to you at the time the information is collected or with your consent.

BNBB uses cookies and similar technologies to operate and improve our Site.

These technologies may be used for:

Essential Functions

These technologies support functionality necessary for the website to operate properly, including:

Shopping carts

Checkout

Account functionality

Website security

Fraud prevention

Session management

Customer privacy preferences

Analytics & Performance

Analytics technologies help us understand how visitors interact with our Site so we can improve performance, navigation, product pages, and the overall customer experience.

Advertising & Personalization

Advertising technologies may help us:

Measure advertising performance

Understand whether advertising leads to purchases

Display advertising to relevant audiences

Personalize marketing

Measure customer interactions with marketing campaigns

You can learn more about these technologies in our Cookie Policy.

Depending on your location and applicable law, you may be able to control certain cookies and data-processing activities through the privacy controls or cookie banner available on our Site.

You may also control cookies through your browser settings. Disabling certain technologies may affect some website functionality.

Where required by applicable law and supported by our privacy systems, recognized browser-based opt-out preference signals, including Global Privacy Control (GPC), may be treated as requests to opt out of certain data sharing, sales, or targeted advertising.

Shopify provides merchants with privacy tools that can process GPC signals and data-sharing opt-outs when those tools are properly configured for the applicable region.

If you subscribe to BNBB marketing communications, we may send you information regarding:

New products

Promotions

Product education

Company announcements

Special offers

Relevant wellness equipment

Abandoned carts or checkout reminders

Other BNBB news or marketing communications

You may unsubscribe from promotional emails by using the unsubscribe link included within the email.

Opting out of promotional communications will not prevent us from sending necessary transactional communications relating to your purchases, deliveries, warranties, account, or customer-service requests.

BNBB may disclose personal information when reasonably necessary to operate our business and provide our Services.

Recipients may include:

E-Commerce & Technology Providers

Including Shopify and other companies that provide website infrastructure, hosting, security, analytics, communication, or technology services.

Payment Processors & Financial Institutions

To process payments, prevent fraud, complete transactions, and provide payment-related services.

Financing Providers

When you request, select, or apply for third-party financing or other payment options.

Manufacturers & Suppliers

When necessary to manufacture, configure, fulfill, register, service, support, or warranty a product.

Shipping, Freight & Installation Providers

To arrange shipping, freight delivery, tracking, White Glove service, installation, or other fulfillment services.

This may require us to provide information such as your name, telephone number, delivery address, product purchased, and relevant site or delivery details.

Marketing & Advertising Providers

We may disclose certain information to advertising, analytics, email, and marketing providers to operate campaigns, understand marketing performance, or deliver advertising where permitted.

Professional Advisors

Including attorneys, accountants, insurers, consultants, and other professional service providers when reasonably necessary.

Government & Legal Authorities

We may disclose information when we reasonably believe disclosure is required by law, legal process, court order, government request, or when necessary to protect our legal rights, customers, employees, property, or others.

BNBB does not sell personal information for money.

However, certain disclosures involving advertising or analytics providers may be considered a “sale,” “sharing,” or use for “targeted advertising” under some U.S. state privacy laws even when BNBB does not receive money in exchange.

Depending on the technologies used on our Site, these activities may involve categories of information such as:

Online identifiers

IP addresses

Device information

Website activity

Products viewed

Shopping or purchase activity

Advertising interactions

Where applicable law provides a right to opt out of these activities, eligible consumers may exercise that right through available Site privacy controls or by contacting BNBB.

BNBB does not intentionally collect sensitive personal information unless it is reasonably necessary to provide a requested service, process a transaction, fulfill an order, meet legal requirements, or otherwise operate our business.

Please avoid submitting unnecessary sensitive information through general contact forms, email, or live chat.

We do not use sensitive personal information for purposes of inferring characteristics about individuals except where permitted by applicable law.

BNBB sells wellness and recovery equipment, but our general e-commerce Site is not intended to function as a medical-record system or personal health-record service.

Customers may occasionally choose to provide health-related information when asking questions about products or communicating with our support team.

Please do not submit medical records, diagnoses, detailed treatment information, or other sensitive health information unless it is reasonably necessary for your request.

If health-related information is voluntarily provided to us, we may use it as reasonably necessary to:

Respond to the customer's inquiry

Provide requested customer support

Address product compatibility questions

Process a service request

Comply with applicable legal obligations

The purchase of a wellness product does not by itself establish that a customer has any particular medical condition.

Certain state laws impose additional requirements on businesses that collect qualifying consumer health data. BNBB will handle information subject to those laws in accordance with applicable requirements.

Our Site may contain links to websites, applications, financing providers, manufacturers, or other services operated by third parties.

BNBB does not control the privacy practices of those third parties.

If you leave our Site or provide personal information directly to another company, that company's privacy policy and terms may apply.

We encourage you to review the privacy practices of third-party services before providing personal information.

Our online store is hosted and supported by Shopify.

Shopify processes certain personal information in connection with providing its e-commerce platform and related services to BNBB.

Shopify may also offer additional functionality related to security, analytics, personalization, advertising, and other e-commerce services depending on the features BNBB enables.

Shopify maintains its own privacy practices and provides merchants with tools for managing customer privacy settings, consent, data-sharing preferences, and certain consumer privacy requests.

BNBB uses reasonable administrative, organizational, and technical measures designed to protect personal information.

However, no website, transmission method, network, or storage system can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of any account credentials associated with their use of the Services.

If you believe your interactions with BNBB are no longer secure, please contact us promptly.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business or legal requirements.

Factors affecting retention may include:

Maintaining order and transaction records

Providing customer support

Administering warranties

Maintaining product and service histories

Accounting and tax requirements

Fraud prevention

Legal and regulatory obligations

Contract enforcement

Resolving disputes

Establishing or defending legal claims

Different categories of information may therefore be retained for different periods.

When information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

BNBB's Services are intended for a general adult audience and are not directed to children under 13 years of age.

We do not knowingly collect personal information online from children under 13.

If we become aware that we have collected personal information from a child under 13 in circumstances requiring parental consent, we will take appropriate steps to delete the information.

Federal COPPA requirements generally apply to online services directed to children under 13 or services with actual knowledge that they are collecting personal information from a child under 13.

Where applicable law provides additional protections for minors, BNBB will comply with those requirements.

18. Your Privacy Rights

Depending on where you reside and which privacy laws apply, you may have certain rights concerning your personal information.

These may include the right to:

Confirm whether we process your personal information

Request access to personal information

Request correction of inaccurate information

Request deletion of certain personal information

Obtain a portable copy of certain information

Opt out of certain sales of personal information

Opt out of certain sharing of personal information

Opt out of targeted advertising

Limit certain uses of sensitive personal information

Withdraw consent where processing is based on consent

Appeal certain decisions regarding a privacy request

Receive equal service and pricing without unlawful discrimination for exercising a privacy right

The availability of these rights varies depending on applicable law.

For example, California law provides qualifying consumers with rights including access, correction, deletion, and equal treatment, and businesses subject to the law must honor qualifying opt-out preference signals for sale or sharing.

To submit a privacy request, contact BNBB at:

Please include enough information for us to understand and process your request.

We may need to verify your identity before fulfilling certain requests. The information requested for verification will depend on the nature and sensitivity of the request.

Where permitted by applicable law, an authorized agent may submit a request on your behalf. We may request appropriate evidence that the agent is authorized to act for you.

If applicable law provides you with the right to appeal our decision regarding a privacy request, you may submit an appeal using the same contact information.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

BNBB is based in the United States.

Some technology providers, manufacturers, service providers, or other partners may process information in the United States or other countries.

As a result, personal information may be processed in jurisdictions whose privacy laws differ from those of your place of residence.

Where required by applicable law, appropriate protections or transfer mechanisms may be used in connection with international transfers of personal information.

If BNBB undergoes or considers a merger, acquisition, financing, restructuring, reorganization, sale of assets, bankruptcy, or other business transaction, personal information may be disclosed or transferred as part of that transaction where permitted by law.

Any recipient of such information will be subject to applicable privacy obligations.

We may collect, preserve, use, or disclose information when reasonably necessary to:

Comply with applicable laws or regulations

Respond to lawful legal process

Respond to valid government requests

Protect the rights or property of BNBB

Protect customers or other individuals

Investigate suspected fraud or illegal activity

Enforce our agreements and policies

Establish, exercise, or defend legal claims

BNBB Power & Wellness may update this Privacy Policy periodically to reflect changes to:

Our business

Our product catalog

Our website

Technology providers

Marketing practices

Privacy practices

Legal or regulatory requirements

When this Privacy Policy is updated, the Last Updated date at the top of the page will be revised.

Material changes may also be communicated through other reasonable methods where required by applicable law.

We encourage customers to review this Privacy Policy periodically.

Questions About Privacy?

If you have questions about this Privacy Policy, our privacy practices, or a request concerning your personal information, please contact us.

Your privacy matters to us. BNBB is committed to responsible data practices as our company and wellness platform continue to grow.