At BNBB Power & Wellness, we want every customer to understand the return, cancellation, and refund terms associated with their purchase before ordering.

Because many of the products we sell are high-value, oversized, freight-shipped, made-to-order, customized, or professionally installed, return eligibility varies by product.

This Refund & Return Policy applies to purchases made through bnbbpowerandwellness.com unless different terms are clearly stated on the applicable product page, invoice, quotation, order confirmation, manufacturer policy, or written agreement.

Products sold by BNBB generally fall into one of the following categories:

Final Sale / Non-Returnable Products

Eligible Standard-Stock Products

Made-to-Order or Customized Products

Pre-Order or Special-Order Products

Products received damaged, defective, or incorrect

Return eligibility depends on the specific product and circumstances.

Customers should review the applicable product page and order documentation before completing a purchase.

An approved return requires authorization from BNBB before the product is shipped back.

Due to their size, value, manufacturing, customization, freight requirements, sanitary considerations, installation requirements, and associated logistics, the following product categories are Final Sale and non-returnable unless otherwise expressly stated in writing by BNBB Power & Wellness:

Full-body red light therapy beds and therapy systems

Hyperbaric chambers

Made-to-order equipment

Customized or specially configured equipment

Private-label equipment

Special-order equipment

Certain pre-order products where identified in the applicable order terms

Professionally installed equipment once installation has occurred

Products that have been assembled, installed, used, or materially altered

Final Sale products cannot be returned due to buyer's remorse, change of preference, space limitations, inability to accommodate the product at the delivery location, or similar reasons.

Final Sale status does not eliminate applicable rights or remedies relating to verified shipping damage, incorrect products, qualifying defects, applicable warranty coverage, or rights that cannot legally be waived.

Customers purchasing oversized equipment are responsible for reviewing applicable product dimensions, electrical requirements, installation requirements, and delivery-access requirements before ordering.

Certain standard-stock products may qualify for return when expressly permitted by BNBB or the applicable manufacturer.

Unless different product-specific terms apply, an eligible return generally must:

Be authorized by BNBB before shipment

Be unused

Be uninstalled

Be in new and resalable condition

Include all original components, accessories, manuals, and packaging

Include proof of purchase

Comply with any applicable manufacturer return requirements

Be returned within the authorized return period

Return periods may vary by product and manufacturer.

Customers should not assume that all products sold by BNBB are eligible for return.

All returns must be approved by BNBB before being shipped.

To request a return, contact:

Email: support@bnbbpowerandwellness.com

Phone: (636) 686-8381

Live Chat: Use the chat icon on our website.

Please provide:

Your name

Order number

Product

Reason for the return request

Photos or videos when relevant

Any other information reasonably requested to evaluate the return

If approved, BNBB will provide return instructions and, when applicable, a Return Merchandise Authorization or other return reference.

Unauthorized returns may be refused and returned to the sender.

For approved voluntary returns, the customer is generally responsible for return shipping, freight, insurance, packaging, handling, and related transportation expenses unless otherwise agreed in writing.

For verified BNBB fulfillment errors or qualifying damaged or defective products, BNBB may arrange or cover applicable return transportation depending on the circumstances and applicable warranty or manufacturer terms.

Large freight products must not be returned through a carrier without receiving return instructions from BNBB.

Original shipping, freight, White Glove Delivery, installation, expedited shipping, handling, customs, brokerage, or other logistics charges are generally non-refundable after the applicable service has been performed or cost has been incurred.

If a product was sold with complimentary or included shipping and an approved voluntary return is later accepted, BNBB may deduct the actual outbound shipping or freight cost from the refund where permitted and applicable.

Any applicable deduction will be communicated as part of the return authorization.

Approved returns or cancellations may be subject to a restocking, cancellation, or processing fee depending on:

Product

Manufacturer

Order status

Production status

Packaging condition

Freight arrangements

Customization

Costs already incurred by BNBB

Where applicable, a restocking or cancellation fee may be up to 25% of the applicable product price unless different terms were disclosed for the specific product or order.

Any applicable fee will be communicated before an approved return or cancellation is finalized when reasonably possible.

Customers should contact BNBB immediately if they need to cancel an order.

Standard In-Stock Products

A standard in-stock order may be eligible for cancellation without penalty if the cancellation request is received before the order has entered fulfillment or been transferred to a carrier.

Once fulfillment has begun, shipping costs, restocking fees, supplier charges, or other costs may apply.

Made-to-Order, Customized & Special-Order Products

Cancellation eligibility depends on how far the order has progressed.

Once manufacturing, customization, procurement, branding, configuration, or other order-specific work has begun, the order may become:

Non-cancellable

Subject to a cancellation fee

Subject to reimbursement of costs already incurred

Final Sale

BNBB will evaluate cancellation requests based on the status of the individual order.

Pre-order products may be reserved or produced specifically based on customer demand.

Unless otherwise stated on the applicable product page or written order terms:

Pre-orders may be subject to different cancellation requirements before fulfillment.

Cancellation fees may apply once procurement or production has begun.

Once a pre-order has shipped, applicable Final Sale or return terms for that product will apply.

Shipping and freight charges already incurred may be non-refundable.

Any product-specific pre-order terms disclosed at the time of purchase will apply to that order.

Products manufactured, configured, customized, branded, or ordered specifically for a customer are generally Final Sale once production or customization has begun.

This may include customization involving:

Color

Branding

Electrical configuration

Accessories

Technology packages

PEMF configuration

Dimensions

Product specifications

Customer-selected options

Commercial configurations

Customers are responsible for confirming order specifications before production begins.

BNBB will make reasonable efforts to help correct requested changes before production when possible, but changes cannot be guaranteed once manufacturing has begun.

Large freight shipments should be inspected upon delivery whenever reasonably possible.

If visible damage is present:

Photograph the shipment before unpacking.

Photograph the damaged packaging, crate, or equipment.

Note visible damage on the carrier's delivery documentation before signing whenever possible.

Retain all packaging and freight materials.

Contact BNBB promptly.

For freight damage, we strongly recommend notifying BNBB within 48 hours of delivery so we can begin working with the carrier or manufacturer while documentation is still readily available.

Failure to report visible freight damage promptly may make a carrier claim more difficult to process.

The 48-hour reporting request is intended to assist with freight claims and does not eliminate any rights or warranty coverage that cannot lawfully be limited.

Some damage may not be visible until packaging has been removed.

If concealed shipping damage is discovered:

Stop installation or use when appropriate.

Photograph the product and packaging.

Retain all packaging materials.

Contact BNBB as soon as reasonably possible.

Do not dispose of damaged components unless instructed.

BNBB will evaluate the issue and coordinate with the carrier, manufacturer, or service provider as appropriate.

If BNBB or one of our fulfillment partners sends the wrong product, configuration, component, or quantity, contact us promptly.

BNBB may request:

Photographs

Serial numbers

Shipping labels

Packaging photographs

Order documentation

Other reasonable evidence

Once the error is verified, BNBB will determine the appropriate resolution, which may include replacement, exchange, correction, repair, parts shipment, or another reasonable remedy.

A product believed to be defective may be handled under the applicable manufacturer or BNBB warranty rather than as a standard return.

Depending on the product and issue, the resolution may include:

Troubleshooting

Technical support

Replacement parts

Repair

Technician service

Replacement equipment

Manufacturer warranty service

A suspected defect does not automatically require or entitle the product to be returned in full when the issue can appropriately be addressed under the applicable warranty.

Exchanges are not universally available across all BNBB products.

When an exchange is appropriate for an eligible product, BNBB may authorize one for circumstances such as:

Incorrect item received

Verified shipping damage

Verified product defect

Approved exchange of an eligible standard-stock item

Oversized, made-to-order, installed, customized, and Final Sale equipment generally cannot be exchanged for a different product solely because of a change in preference.

Approved returns must arrive in the condition required by the return authorization.

Refund deductions may apply if a returned product is:

Used

Damaged after delivery

Missing components

Missing accessories

Missing manuals

Improperly packaged

Altered

Assembled when return terms required it to remain unassembled

Returned without required original packaging

Otherwise no longer in new and resalable condition

Products that materially fail to satisfy the approved return conditions may be refused or may qualify only for a partial refund.

Once an approved return is received, BNBB or the applicable fulfillment partner may inspect the product before a refund is issued.

BNBB generally aims to evaluate eligible returns within approximately 3–5 business days after inspection is completed.

Approved refunds will generally be issued to the original payment method unless another arrangement is required or agreed upon.

After BNBB processes a refund, your bank, card issuer, financing provider, or payment processor may require additional time to post the funds to your account.

This processing period is controlled by the applicable financial institution and may take several business days.

A partial refund may be issued when appropriate, including situations involving:

Restocking fees

Non-refundable shipping costs

Freight costs

Missing parts or accessories

Damaged packaging

Product damage attributable to the customer

Reduced resale condition

Services already performed

Other costs properly associated with the approved return or cancellation

Any applicable deductions will be determined based on the individual order and return circumstances.

Refusing delivery does not automatically cancel an order or create a right to a full refund.

If a customer refuses an authorized shipment without BNBB's prior approval, the customer may be responsible for costs including:

Original freight

Return freight

Carrier reconsignment

Storage

Redelivery

Restocking

Handling

Other carrier or supplier charges

The product's normal return eligibility and Final Sale status will still apply.

Customers are responsible for cooperating with freight carriers and delivery teams when an appointment is required.

Additional charges resulting from circumstances within the customer's control may be the customer's responsibility, including:

Missed delivery appointments

Failure to respond to scheduling requests

Incorrect delivery information

Unavailable receiving personnel

Inaccessible delivery locations

Storage charges

Redelivery fees

Reconsignment fees

These charges are separate from product return eligibility.

White Glove Delivery & Installation fees generally become non-refundable once the associated delivery or installation service has been performed or the applicable service provider has incurred non-recoverable costs.

A customer requesting cancellation after a White Glove delivery team has been scheduled may be responsible for cancellation, travel, labor, storage, or other charges already incurred.

Once equipment has been delivered, assembled, or installed, applicable Final Sale terms may apply.

Customers purchasing large wellness equipment are responsible for confirming that the product can be safely delivered to and installed at the intended location.

Before ordering, customers should verify applicable:

Doorway widths

Hallway dimensions

Ceiling heights

Stairways

Elevator dimensions and capacities

Room dimensions

Electrical requirements

Plumbing requirements

Ventilation requirements

Floor requirements

Access for delivery vehicles

Other site requirements

A product generally does not become returnable solely because it cannot fit through the customer's delivery path or installation location when the product dimensions and requirements were made available before purchase.

Additional delivery, modification, storage, return freight, or redelivery costs caused by site-access limitations may be the customer's responsibility.

If tracking indicates that an order was delivered but you cannot locate it:

Verify the delivery address associated with the order.

Check around the delivery location.

Check with household members, employees, neighbors, building management, or receiving personnel where appropriate.

Review carrier tracking information.

Contact BNBB promptly.

For parcel and freight issues, contacting us within 48 hours of the reported delivery can help us begin an investigation as quickly as possible.

BNBB may work with the applicable carrier to investigate the shipment.

Return eligibility and warranty coverage are separate matters.

Products covered by an applicable warranty will be serviced according to the terms of that warranty.

Depending on the applicable warranty, qualifying replacement parts may be provided at no cost while customers may remain responsible for certain:

Shipping charges

Handling

Technician labor

Travel expenses

Removal

Installation

Reinstallation

Other service-related expenses

The warranty applicable to the specific product controls where its terms differ from this general Refund & Return Policy.

Products purchased through third-party financing remain subject to BNBB's applicable return, cancellation, and Final Sale terms.

If BNBB authorizes a refund on a financed purchase, the refund may need to be processed through the applicable financing provider.

BNBB does not control the timing, account treatment, interest adjustments, loan terms, or administrative processing performed by an independent financing provider.

Customers should review the financing provider's separate agreement and policies.

When a return involves an order that received:

Promotional pricing

Bundle pricing

Multi-product discounts

Free products

Complimentary accessories

Volume pricing

Other promotional benefits

BNBB may recalculate the remaining order based on the terms of the promotion when determining an eligible refund.

Items received as part of a promotional bundle may need to be returned together to receive the applicable refund.

BNBB works with multiple manufacturers and sells equipment across numerous wellness categories.

Certain products may therefore have return, cancellation, restocking, warranty, or Final Sale requirements that differ from this general policy.

When specific terms are disclosed through:

A product page

Written quotation

Invoice

Order confirmation

Manufacturer policy incorporated into the order

Signed agreement

those product-specific terms will apply to that purchase where they differ from this general policy.

BNBB reserves the right, where permitted by law, to refuse or limit return privileges when we reasonably determine that a request involves:

Fraud

Misrepresentation

Repeated abuse of return procedures

Intentional product damage

Unauthorized returns

False claims

Other misuse of BNBB's policies

This provision does not limit rights that customers may have under applicable law.

Nothing in this policy is intended to eliminate or restrict consumer rights that cannot legally be waived.

This policy operates alongside applicable federal, state, and local consumer-protection requirements.

BNBB Power & Wellness may update this Refund & Return Policy periodically to reflect changes in:

Our product catalog

Manufacturer relationships

Fulfillment procedures

Freight arrangements

Warranty programs

Business operations

Legal or regulatory requirements

The version published on this page will display the most recent Last Updated date.

Because return eligibility can vary significantly between products, we encourage customers to contact BNBB before purchasing if they have questions about the terms associated with a particular product.