At BNBB Power & Wellness, we understand that many of the products we offer are substantial investments and require more coordination than a standard online purchase. Our fulfillment process is designed around clear communication, careful handling, and professional delivery support from the time your order is placed through final delivery.

This Shipping Policy applies to products purchased through BNBB Power & Wellness unless different shipping terms are clearly stated on the applicable product page, invoice, order confirmation, or written agreement.

BNBB Power & Wellness ships throughout all 50 U.S. states.

Standard shipping rates and promotions may apply differently depending on the destination, product, shipment size, and delivery method.

Orders shipping to Alaska or Hawaii may be subject to additional freight, delivery, handling, or logistical charges.

Because many BNBB products require freight transportation or specialized handling, shipping costs to Alaska and Hawaii are evaluated based on the specific product and destination.

Customers may contact BNBB before ordering to request a delivery estimate.

Additional charges or delivery limitations may apply to:

Remote or rural destinations

Islands

Locations with limited freight access

Residential locations requiring specialized delivery equipment

Locations that cannot accommodate standard freight vehicles

Military or restricted-access properties

BNBB does not generally ship large equipment to P.O. Boxes or APO/FPO addresses.

For unusual delivery requirements, please contact our team before placing your order.

Shipping costs vary depending on factors including:

Product size and weight

Delivery destination

Manufacturer or fulfillment location

Freight carrier

Delivery method

Residential or commercial delivery

Liftgate requirements

White Glove Delivery & Installation

Special access conditions

Remote-area surcharges

Applicable shipping charges may be displayed on the product page, calculated during checkout, included within the product price, or communicated separately before fulfillment.

Certain products may qualify for complimentary standard shipping. Complimentary shipping does not automatically include White Glove Delivery, installation, inside delivery, special handling, or other premium delivery services unless specifically stated.

Processing times vary by product and availability.

Products currently in stock are generally prepared for shipment as quickly as possible following payment confirmation and order processing.

Depending on the product, fulfillment may begin within approximately 1–5 business days.

Many of the advanced wellness systems offered by BNBB are manufactured or configured specifically for the customer.

Production times vary depending on:

Product model

Configuration

Color

Accessories

Electrical specifications

Branding or customization

Integrated technologies such as PEMF

Manufacturer production schedules

Made-to-order products may require approximately 1–8 weeks of production, although certain highly customized systems may require additional time.

The estimated production timeline provided on the product page or by a BNBB representative should be considered the most current estimate for that particular order.

Delivery times depend on the product, carrier, shipment origin, and destination.

Products may be transported using:

UPS

FedEx

USPS

LTL freight carriers

Dedicated freight carriers

Air freight

Sea freight

Local or regional delivery partners

Specialized White Glove delivery teams

Smaller products may arrive within several business days after shipment.

Large freight shipments, made-to-order equipment, and products shipped directly from manufacturing facilities may require several weeks in transit.

Production time and transportation time are separate.

For example, a made-to-order product must first complete production before its shipping or transit period begins.

All production and delivery timelines are estimates and are not guaranteed unless BNBB has expressly provided a written guaranteed delivery commitment.

Although BNBB works closely with manufacturers and logistics providers to keep orders on schedule, delays may occasionally occur due to circumstances outside our direct control.

These may include:

Manufacturer production delays

Freight carrier scheduling

Weather

Severe storms or natural disasters

Port congestion

Customs processing

Transportation disruptions

Equipment shortages

Holiday schedules

Remote delivery locations

Delivery appointment availability

Labor disruptions

Government inspections

Incorrect or incomplete delivery information

Other logistical circumstances outside BNBB's reasonable control

BNBB will make reasonable efforts to communicate significant delays when we become aware of them.

Many large BNBB products, including red light therapy systems, hyperbaric chambers, saunas, recovery systems, and other commercial wellness equipment, may ship by freight.

Unless otherwise specified, large-equipment freight shipments are generally delivered using curbside or threshold freight service.

Standard freight delivery does not automatically include:

Inside delivery

Unpacking

Assembly

Installation

Room-of-choice placement

Electrical work

Plumbing

Construction

Stair carries

Elevator handling

Packaging removal

Customers requiring additional delivery services should contact BNBB before shipment or select an available upgraded delivery option.

For many large shipments, the freight carrier will contact the customer to schedule a delivery appointment.

Customers are responsible for:

Providing an accurate telephone number

Responding to carrier scheduling requests

Being available during the agreed delivery window

Ensuring someone authorized to accept the shipment is present

Providing accurate delivery-access information

Delivery appointments and arrival windows are controlled by the applicable carrier and may vary.

BNBB cannot guarantee an exact arrival time unless expressly arranged through a specialized delivery service.

White Glove Delivery & Installation may be available for eligible:

Red light therapy beds

Hyperbaric chambers

Saunas

Recovery equipment

Commercial wellness systems

Other qualifying BNBB products

White Glove pricing varies based on the product, destination, installation requirements, and site conditions.

White Glove Delivery & Installation may cost up to $15,000 for standard eligible installations.

There is not one universal White Glove price for all products.

The applicable charge will be displayed, quoted, or communicated for the specific product or order.

Depending on the equipment and service purchased, White Glove Delivery may include:

Professional delivery coordination

Inside delivery

A specialized delivery crew

Unpacking

Assembly

Equipment installation

Placement within the designated installation area

Basic operational setup

Removal of packaging associated with the installation

The exact scope of service may vary by product.

Customers purchasing White Glove Delivery & Installation are responsible for ensuring that the installation site is ready before the delivery team arrives.

This includes confirming, where applicable:

Doorway dimensions

Hallway dimensions

Ceiling clearance

Stairway access

Elevator dimensions and weight limits

Loading dock availability

Freight-truck access

Floor strength

Electrical requirements

Dedicated circuits

Required outlets

Plumbing or ventilation requirements

Any necessary construction or site preparation

Customers should review the dimensions and installation requirements for their product before ordering.

BNBB strongly encourages customers purchasing oversized equipment to measure the complete delivery path from the building entrance to the final installation location.

Additional charges may apply when delivery requires services outside the originally quoted scope, including unusual access conditions, additional labor, specialized equipment, stair carries, extended delivery time, storage, redelivery, or other extraordinary installation requirements.

Large freight vehicles may require substantial clearance to safely access a delivery property.

Customers are responsible for informing BNBB before shipment if the delivery location has limitations including:

Narrow roads

Gated entrances

Steep driveways

Low bridges

Weight-restricted roads

Limited turning areas

Restricted commercial vehicle access

Limited loading areas

If a standard freight vehicle cannot safely access the delivery location, alternate delivery arrangements may be required and additional charges may apply.

Customers should inspect large freight shipments upon arrival whenever reasonably possible.

Before signing the carrier's delivery documentation:

Inspect the exterior packaging or crate.

Look for visible dents, tears, punctures, crushing, water damage, or other signs of freight damage.

Photograph any visible damage.

Note visible damage on the carrier's delivery receipt or Bill of Lading before signing.

Contact BNBB promptly if damage is discovered.

If damage cannot be fully inspected at delivery because the equipment remains packaged or crated, customers should document the condition of the shipment before opening it.

Photos, videos, packaging, freight documentation, and other evidence may be required to assist BNBB with a carrier or manufacturer claim.

Tracking information will be provided when available after the carrier has accepted the shipment.

Depending on the shipment type, customers may receive:

Carrier name

Tracking number

Freight PRO number

Shipment status

Estimated arrival information

Delivery scheduling instructions

Freight tracking may update differently from traditional parcel tracking and may not provide continuous real-time location information.

Customers should verify their shipping information carefully before submitting an order.

If you need to change your delivery address, contact BNBB as soon as possible.

An address change cannot always be completed after an order has entered production or has been transferred to the carrier.

Carrier rerouting, reconsignment, storage, redelivery, or address-correction fees resulting from a customer-requested change may be the customer's responsibility.

Customers are responsible for being reasonably available to receive scheduled freight deliveries.

Additional carrier charges may result from:

Missed delivery appointments

Refused shipments

Incorrect addresses

Inaccessible delivery locations

Failure to respond to carrier scheduling attempts

Redelivery

Freight storage

Reconsignment

Customer-requested rerouting

Where these costs result from circumstances within the customer's control, the customer may be responsible for the applicable charges.

Refusing a shipment does not automatically cancel an order or qualify the order for a refund.

Although BNBB sells and delivers products throughout the United States, certain products may be manufactured internationally or shipped directly from an international manufacturing facility.

These shipments may involve:

International freight

Customs clearance

Import documentation

Duties

Taxes

Brokerage

Port handling

Responsibility for these costs varies by product and shipping arrangement.

When BNBB's quoted shipping arrangement includes customs clearance or import-related expenses, those charges will be handled according to the order terms.

If an order requires the customer to pay any import-related charges separately, BNBB will communicate this when applicable.

BNBB supports commercial, multi-unit, and bulk equipment orders.

Whenever practical, BNBB may consolidate shipments or coordinate deliveries to simplify logistics and reduce unnecessary freight handling.

Large commercial orders may require a customized freight plan based on:

Number of units

Delivery location

Loading capabilities

Installation requirements

Warehouse access

Delivery sequencing

Contact BNBB for assistance planning a multi-unit delivery.

If your shipment appears delayed or cannot be located:

Review the latest tracking information.

Verify the shipping address associated with your order.

Check with your building manager, receiving department, or warehouse when applicable.

Contact the carrier if instructed by BNBB.

Contact BNBB at support@bnbbpowerandwellness.com.

Our team will assist with obtaining available shipment information and coordinating with the applicable logistics provider.

If your equipment arrives damaged, contact BNBB as soon as possible.

Please retain:

The product

Original packaging

Crating materials

Freight paperwork

Photos and videos of the shipment

Photos of the damaged area

Do not discard packaging or shipping materials until BNBB or the applicable carrier confirms that they are no longer required.

BNBB will work with the carrier, manufacturer, and customer to determine the appropriate next steps.

For products covered by an applicable warranty, qualifying replacement parts may be provided according to the warranty terms for that product.

Unless otherwise specified in the applicable warranty, customers may be responsible for certain expenses associated with service, including:

Shipping

Handling

Technician fees

Travel expenses

Labor

Removal

Reinstallation

Warranty coverage varies by product and manufacturer. The applicable product warranty controls if its terms differ from this general Shipping Policy.

Because BNBB offers equipment from multiple manufacturers and across multiple wellness categories, certain products may have shipping or installation requirements that differ from this general policy.

When product-specific terms are provided on:

The product page

An invoice

A written quotation

An order confirmation

A signed agreement

those product-specific terms will apply to that order where they differ from this general policy.

BNBB Power & Wellness may update this Shipping Policy periodically to reflect changes in our product catalog, manufacturer relationships, carrier arrangements, fulfillment procedures, or applicable requirements.

The version published on this page will display the most recent Last Updated date.

Our team is available to help you understand delivery timelines, freight requirements, White Glove installation options, or special delivery circumstances before you place your order.