BNBB Power & Wellness – Return & Refund Policy
BNBB Power & Wellness Return & Refund Policy
Effective Date: January 27, 2025
Last Updated: May 19, 2025
1. Scope & Purpose
This Return and Refund Policy applies to all purchases made through our official website at bnbbpowerandwellness.com. We are committed to ensuring customer satisfaction while maintaining the integrity and efficiency of our high-value equipment logistics — including custom, pre-order, and freight-based products.
2. Contact Information
If you have any questions about a return, refund, or order issue, please contact our Customer Support Team:
Email: support@bnbbpowerandwellness.com
Address:
BNBB Power & Wellness
117 South Lexington St
Harrisonville, MO 64701
United States
3. Return Eligibility Overview
3.1 Non-Returnable & Final Sale Items
Due to customization, international logistics, or supplier-specific policies, the following products are considered final sale and are non-returnable once shipped or processed:
- Merican red light therapy beds
- Oxyrevo hyperbaric chambers
- Echelon connected fitness equipment with content plans
- Any equipment delivered via freight or sea shipping
We encourage all customers to carefully review specifications, delivery timelines, and warranty coverage prior to purchase.
3.2 Returnable Items (Case-by-Case)
Returns may be accepted for the following scenarios:
- Standard products from Sunny Health & Fitness
- Documented damage, defect, or fulfillment error
Return eligibility requires:
- Items must be unused, undamaged, and in original packaging
- Return request submitted within 2 days of delivery
- Proof of damage or defect via clear photos or video (for claims)
4. How to Initiate a Return
4.1 Contact Us First
To begin a return or exchange, please email us at support@bnbbpowerandwellness.com with your order number, reason for return, and any supporting media (photos/videos).
4.2 Return Authorization
If approved, you will receive a Return Merchandise Authorization (RMA) and detailed return instructions. Unauthorized returns without an RMA will be refused.
5. Return Shipping
- Customer Covers Shipping: For voluntary returns (e.g., change of mind)
- BNBB Covers Shipping: For defective or incorrect items
- Preferred Carriers: UPS, FedEx, DHL with tracking
- Estimated Cost: $10–$25 depending on product size and region
6. Pre-Orders & Limited Inventory Items
Certain products — including Echelon Summit Pro models and other high-demand fitness equipment — are offered as pre-orders. These items are subject to the following additional terms:
- Restocking Fee: Pre-order cancellations or returns may incur a 25% restocking fee
- Return Shipping: Buyer is responsible for freight if the item has shipped
- Final Sale: All pre-orders are treated as final once shipped
7. Order Cancellations
- Standard Products: May be cancelled within 12 hours of ordering for a full refund
- Custom/Freight/Pre-Order Items: Cancellations may not be guaranteed and will be subject to restocking and shipping terms above
8. Refunds
8.1 Refund Process
After we receive and inspect your return, you will be notified by email regarding the status of your refund.
8.2 Processing Timeline
- Approval Time: Within 3 business days of receiving return
- Bank Processing: May take up to 14 business days depending on provider
8.3 Partial Refunds (If Applicable)
- Items returned damaged or incomplete (not our error)
- Late returns (case-by-case basis beyond return window)
9. Exchanges
- We accept exchanges only for defective or incorrect products
- Requests must be submitted within 2 days of delivery
- BNBB covers return and reshipment for verified errors; all others are customer-paid
10. Product Never Arrived
If your tracking shows “delivered” but you haven’t received the item:
- Double-check address and delivery confirmation
- Check with building staff, neighbors, or parcel room
- Contact support@bnbbpowerandwellness.com within 48 hours to begin investigation
11. Legal Rights
This policy does not override any rights provided under U.S. consumer protection laws. Our team is committed to resolving all concerns promptly and professionally.
12. Agreement to Policy
By placing an order on our website, you acknowledge and accept the terms of this Return & Refund Policy, including all restocking and pre-order terms where applicable.
BNBB Power & Wellness — Strength. Recovery. Wellness. Curated for You.
Strength. Recovery. Wellness — Curated for You.
At BNBB Power & Wellness, we’re more than just an online store — we’re your trusted partner in building a stronger, healthier lifestyle. As a certified vendor for top-tier fitness and wellness brands, our mission is to connect you with premium equipment designed to help you reach your goals, whether you're a first-time lifter or a seasoned athlete.
Founded with a deep commitment to quality, performance, and style, BNBB was created to offer a carefully curated selection of the industry's best. Every product we offer — from treadmills, home gyms, and rowing machines, to free weights, recovery technology, and wellness solutions like red light therapy, tanning beds, and cryotherapy chambers — is handpicked for its durability, functionality, and modern design.
We believe that your fitness space should reflect your standards. That’s why we only partner with trusted manufacturers known for delivering cutting-edge performance and unmatched reliability.
What Sets Us Apart
Certified Vendor for Industry-Leading Brands
Curated Product Line for Every Fitness Level
Premium Equipment + Recovery Tools, All in One Place
Dedicated Customer Support from a Team That Cares
Whether you’re outfitting a private home gym, enhancing your studio, or upgrading your wellness setup, we’re here to provide expert support every step of the way. Our goal is simple:
To empower your journey with the best tools available—so you can train harder, recover smarter, and live stronger.
Welcome to the BNBB Power & Wellness Family.
Your strength is our mission. Your wellness is our passion.