BNBB Power & Wellness Shipping Policy

Effective Date: January 27, 2025
Last Updated: August 27, 2026

1. Overview

At BNBB Power & Wellness, we don't just deliver premium wellness equipment — we deliver peace of mind. Our logistics process is built around transparency, careful coordination, and professional support. Whether you're purchasing an in-stock system or ordering made-to-order equipment, our team keeps you informed throughout the fulfillment process.

2. Shipping Eligibility & Destinations

We currently ship to all 48 contiguous U.S. states.

We do not ship to:

• Alaska, Hawaii, Puerto Rico, or U.S. territories
• P.O. Boxes or APO/FPO addresses

For remote, island, or special delivery requests, please contact support@bnbbpowerandwellness.com prior to purchase.

3. Shipping Costs & Delivery Options

BNBB works to provide clear shipping and delivery options before purchase. Applicable shipping charges and optional delivery upgrades are displayed on the product page or during checkout.

4. Order Processing & Production Times

In-Stock Merican Inventory: Select Merican systems may be available from existing inventory and can bypass the standard production period, reducing the overall delivery timeline by up to approximately 5 weeks. In-stock availability is limited and subject to change as units are purchased.

Made-to-Order Merican Systems: Systems not currently in stock enter production after the order is confirmed. Production timelines vary by model and configuration. Please refer to the applicable product page or contact BNBB for current availability.

5. Delivery Estimates

All production and delivery timelines are estimates and may vary due to product configuration, carrier scheduling, destination, weather, customs, port conditions, or other circumstances outside BNBB's direct control.

6. Fulfillment & Carrier Partners

• FedEx / UPS / USPS — Small parcel domestic shipping
• LTL Freight Carriers — Large equipment and in-stock commercial systems
• Sea Freight Providers — Made-to-order Merican and Oxyrevo equipment
• FedEx International — Eligible Oxyrevo air-freight shipments

Large equipment is delivered via curbside freight unless White Glove Delivery & Installation is selected or otherwise specified at the time of purchase. Tracking information is provided once the order has been picked up by the freight carrier.

7. Curbside Freight Delivery

Standard curbside freight delivery is designed to transport your equipment safely to the delivery address provided at checkout. The freight carrier will typically coordinate delivery when an appointment is required.

Curbside delivery does not include inside delivery, unpacking, assembly, installation, electrical work, placement within a building, or packaging removal unless specifically stated otherwise.

8. White Glove Delivery & Installation

For eligible Merican systems, customers may upgrade from standard curbside delivery to White Glove Delivery & Installation for $3,000.

Our professional 3-person crew coordinates the final delivery, brings your system into the designated space, completes assembly and installation, positions the system, and removes associated packaging and installation debris when finished. Sit back and relax — BNBB handles the process from final delivery through setup.

White Glove service may include:

• 3-person professional delivery and installation crew
• Inside delivery to the designated installation space
• Professional assembly and installation
• Final placement and positioning of the system
• Removal of associated packaging and installation debris
• Delivery coordination prior to arrival

Site Requirements: Customers are responsible for ensuring the delivery location is accessible and that required electrical connections, circuits, outlets, and other site preparations are completed before installation unless otherwise arranged with BNBB. Additional charges may apply for unusual access conditions or services outside the standard White Glove scope.

9. Tracking & Notifications

Once your order has been picked up by the carrier, tracking information will be provided when available. Depending on the carrier and shipment type, this may include:

• Carrier name
• Tracking or PRO number
• Shipment status and applicable delivery updates

10. Customs, Duties & Imports

• Air Freight: Import duties may apply and may be the buyer's responsibility depending on the product and shipment.
• Sea Freight: Customs clearance may be included depending on the applicable product and shipping arrangement.

11. Bulk & Multi-Unit Orders

Consolidated shipping is available for qualifying multi-unit orders. BNBB coordinates freight logistics to minimize delays and simplify delivery whenever possible.

12. Delayed or Lost Deliveries

If you believe your shipment has been delayed, lost, or delivered incorrectly:

• Verify the shipping address provided with your order
• Review the latest carrier tracking information
• Check with your building manager or receiving department when applicable
• Contact BNBB at support@bnbbpowerandwellness.com as soon as possible

13. Contact & Support

Phone: (636) 686-8381
Email: support@bnbbpowerandwellness.com
Live Chat: Click the chat bubble in the lower-right corner of any page to message our team.

BNBB Power & Wellness
117 South Lexington St
Harrisonville, MO 64701
United States

14. Warranty & Service Costs

Replacement parts for eligible warranty repairs are provided at no charge during the applicable warranty period unless otherwise specified. Customers may be responsible for shipping, handling, technician service fees, and labor costs associated with warranty service or installation.

15. Policy Updates

This policy may be updated to reflect changes in supplier partnerships, carrier agreements, fulfillment procedures, or legal requirements. The most recent version will always be posted here.

Thank you for choosing BNBB Power & Wellness — where premium technology meets trusted fulfillment.